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Old Fashioned Luxury

Delivery Term

At Old Fashioned Luxury, we strive to ensure that your order is delivered in the most efficient and timely manner possible. We understand that receiving your purchase quickly is important, and we are committed to offering you a seamless delivery experience. Please review the delivery terms below:

1. Delivery Within the Netherlands

We aim to provide fast and reliable delivery within the Netherlands.

  • Standard Delivery:
    • All orders placed within the Netherlands will be shipped within 3 working days from the date of purchase.
    • Delivery times may vary based on location, but you can generally expect your order to arrive within 3 working days.
    • Shipping is free for orders within the Netherlands.
  • Pre-order Delivery:
    • If you place a pre-order for a product that is not yet in stock, your item will be shipped within 3 working days after the official release date.
    • You will receive an email notification when your pre-order is shipped.

2. Delivery Outside the Netherlands

We are pleased to offer international shipping to most countries. Delivery times outside the Netherlands may vary depending on the destination.

  • Standard Delivery:
    • For deliveries outside the Netherlands, orders are typically shipped within 5-10 working days. Delivery times can vary based on the destination country, customs processing, and local courier services.
    • Shipping fees for international orders are calculated at checkout based on the destination. International shipping may be subject to additional import duties or taxes, which are the responsibility of the customer.
  • Pre-order Delivery:
    • Similar to domestic orders, pre-orders for international customers will be shipped within 3 working days after the release date.
    • Once your pre-order is dispatched, we will send you an email with tracking information so you can monitor the progress of your delivery.

3. Delayed Delivery

While we strive to meet our stated delivery times, there may be occasions where delivery takes longer than expected due to factors beyond our control, such as:

  • Unforeseen delays in courier services
  • Customs processing for international shipments
  • Product shortages or manufacturing delays

If your order is delayed, we will keep you informed and provide an updated delivery estimate. We recommend that you contact us if your order takes longer than the expected delivery time to ensure that everything is on track.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number (if available), so you can track the status of your delivery. If your order is being shipped internationally, please note that tracking information may not be immediately available and could take up to 24-48 hours to update.

5. Contact Us

If you have any questions or concerns regarding the delivery of your order, or if you need to check the status of your shipment, please feel free to reach out to us:

Our customer service team is available to assist you and ensure that your experience with Old Fashioned Luxury is as smooth as possible.

6. Delivery Issues

If you encounter any issues with your delivery, such as receiving an incorrect or damaged item, please contact our customer service team immediately. We will work to resolve any issues and ensure that your order is corrected. If a delivery is delayed significantly or goes missing, we will assist in filing a claim with the courier and offer a suitable solution, such as a replacement or refund.

7. Shipping Methods

We use trusted and reliable shipping partners to ensure that your products arrive in perfect condition and in a timely manner. For both domestic and international deliveries, we offer traceable shipping methods that allow you to track your package and know exactly when it will arrive.